1. General
1.1 These visitor conditions apply to all visitors to and every visit to Museum De Waag.

1.2 These conditions also apply to all natural persons and/or legal persons engaged by Museum De Waag in the context of its objective.

1.3 Deviations from these terms and conditions are only possible if expressly agreed in writing.

1.4 Visitors must follow directions and/or instructions regarding these conditions from museum employees.

1.5. If visitor does not comply with these conditions or does not follow instructions from museum staff in this regard, he or she may be denied access to the museum, without the museum having to proceed to compensation or restitution.

1.6 If visitor repeatedly violates provisions in the General Conditions for Visitors or directions and instructions given by staff, Museum De Waag may deny him/her access to Museum De Waag for a definite period of time.

2. Definitions
2.1 Stichting Deventer Verhaal, acting on behalf of Museum De Waag, located at Keizerstraat 33, 7511 HD, in Deventer.

2.2 Museum De Waag building: the spaces open to the public in and around the buildings of Museum De Waag.

2.3 Visitor: any person who, with or without a valid admission ticket, enters Museum De Waag.

2.4 Entrance ticket: a digital or printed ticket that grants visitors access to the exhibition areas of Museum De Waag during regular opening hours.

2.5 Admission ticket: an admission ticket (whether or not in combination with a discount card) or a similar proof (such as a written invitation, voucher, annual pass), which grants access to (specified) room(s) in Museum De Waag.

3. Entrance ticket/admission ticket
3.1 When purchasing your ticket, you agree to a number of important conditions. These conditions apply anytime and anywhere in the museum.

3.2 A pre-purchased entry ticket becomes invalid by the mere expiry of the date stated on the entry ticket. 

3.3. Museum De Waag is not obliged to refund the cost of an unused entrance ticket.

3.4 The following circumstances shall never lead to any obligation to refund paid entry fees or other compensation to visitor:

a. the invisibility of objects from the permanent collection of Museum De Waag or objects or parts of exhibitions and collection presentations that cannot be seen as a result of coronamation measures;

b. partial closure of Museum De Waag, including, but not limited to, partial closure due to construction or dismantling of exhibitions or adjustments to exhibitions or facilities as a result of coronagraphs;

c. in the opinion of the visitor, texts of the website, brochures or other means of communication do not correspond to what is actually shown;

d. an adjustment of the regular opening time in connection with exercises as part of the company emergency response or, in the event of a (corona) calamity, a full or partial evacuation of the Museum De Waag building deemed necessary by Museum De Waag;

e. nuisance or inconvenience caused by other visitors, including, but not limited to, noise nuisance, inappropriate behaviour (including molestation), theft or non-compliance with general or corona measures specific to this museum;

f. damage caused by other visitors;

g. nuisance or inconvenience caused by maintenance work, including, but not limited to, remodelling or the (re)arrangement of rooms;

h. nuisance or inconvenience caused by the improper functioning of facilities, whether or not as a result of general or corona measures applicable to this museum;

i. denial of access to Museum De Waag;

j. loss of admission ticket/entrance ticket in and around the museum.

3.5 Visitors will be sent a one-off visitor survey 24 hours after their ticket has been scanned on via the e-mail address used to purchase the ticket(s).

4. Admission
4.1. Visitors may bring handbags or suitcases of a size smaller than or equal to A5 into the museum. Handbags and suitcases larger than A5 size should be handed in at the cloakroom or placed in a locker. If the lockers and cloakroom are full, we are entitled to refuse your coat and/or bag. If you are carrying a bag larger than A5 size and the cloakroom is full, we may refuse you entry to the museum, even if you have a valid admission ticket.

4.2. Museum De Waag has the right to check your handbag when you want to take it into the museum. 

4.3. Museum De Waag wants everyone to feel welcome. Yet our building is not always accessible to people who are in wheelchairs or mobility scooters, have difficulty walking or need an adapted toilet.

4.4. The museum should be entered dressed and in footwear, but is not accessible on skateboards, rollerblades, inline skates, roller skates or other footwear or accessories with wheels.

4.5 Visitors are not allowed to bring (domestic) animals, with the exception of registered assistance dogs, into the museum.

4.6 The following items may not enter the museum

a. rifles, firearms and shotguns or any other object capable of firing a projectile or causing injury or property damage, or which appears to be capable of being used for that purpose;

b. pointed and/or sharp weapons and sharp objects: objects with points or cutting edges capable of inflicting injury or property damage;

c. blunt objects capable of inflicting injury;

d. explosive and flammable substances;

e. chemical and toxic substances.

4.8 Visitor may be denied entry at any time if:

a. Failure to cooperate in access control of visitor and baggage.

b. Visitor intends to enter the museum with one of the objects or animals mentioned in section 4.5, 4.6 or 4.7 or is found after entering with one of the mentioned objects or animals.

c. The visitor is not identifiable and/or whose face is not visible.

d. The visitor, during previous visits to Museum De Waag or Speelgoedmuseum Deventer or other museums, has damaged an object through fault, gross negligence and/or intent, or when the fear of damage by the visitor is otherwise justified.

e. visitor is under the influence of alcoholic beverages, narcotics or similar substances;

f. visitor disturbs order or has the intention to disturb order;

g. visitor is not wearing footwear or clothing.

h. Visitor does not adhere to the special corona measures and hygiene guidelines as set out in these visitor conditions or instructions thereon from our staff.

5. House rules
5.1 Youth under 14 years of age may only enter the museum when accompanied by an adult. The accompanying adult(s) is/are responsible and accountable for the behaviour of those they accompany.

5.2 For all ticket offices in our museum, you can pay in cash or by debit card.

5.3 Ie can make use of our museum shop during your visit. This is subject to special guidelines based on the 'Safe and Responsible Shopping' protocol. You are obliged to follow these measures. Our staff can call you to account.

5.4 In Museum De Waag, no self-brought (alcoholic) drinks and food may be consumed in the exhibition areas. Only registered assistance dogs are allowed.

5.5 Visitors to the museum will continue:

a. do not touch any exhibits unless explicitly stated;

b. not obstruct other visitors, including obstructing the view of exhibited objects for long periods or causing noise pollution;

c. no smoking;

d. do not consume any food or drink in the museum;

e. do not take photographs, video and film recordings using lamps, flash equipment and/or tripods or other types of accessories (including selfie sticks);

f. do not draw or paint without prior permission granted by the information desk;

g. not offer goods for sale to third parties or provide them free of charge.

5.6 Parents, supervisors and teachers are responsible for and accountable for the behaviour of children and/or group members brought by them.

5.7 Free audio tours in Dutch, English and German are available. Without prior permission from the museum, other persons are not allowed to give guided tours.

6. Photo and film in the museum
6.1 There is camera surveillance in Museum De Waag.

6.2 Visitors are allowed to film or photograph without lamps, flash equipment, tripods and other accessories (including selfie sticks).

6.3. Visitors are not allowed to photograph or film other visitors - and children in particular - without that person's consent, either purposefully or deliberately as a main subject.

6.4 Photographs, video and/or film recordings made of the building and collection of Speelgoedmuseum Deventer may not be used for commercial purposes.

6.5 If any person or body wishes to use photographs of the museum for commercial purposes, written permission may be requested at communicatie@deventerverhaal.nl. A fee will be charged for the use.

6.6 Museum De Waag regularly has photo and film reports made in the building. This material may be used for publicity purposes and appear in its own resources or media productions made possible by the museum. By staying at Museum De Waag, the visitor agrees to the publication of this material, even if the visitor can be seen on this material. If visitor objects to publication of visual material in which he/she is recognisable, this can be made known via info@deventerverhaal.nl. Museum De Waag will then make every effort to prevent publication of the material; or not republish this material.

7. Liability
7.1 Staying at Museum De Waag is always at your own expense and risk.

7.2 Visitor is liable for any damage caused by him/her during his/her stay.

7.3 Museum De Waag is only liable for damage suffered by the visitor during a visit, which is a direct consequence of gross negligence or intent on the part of Museum De Waag. The claim is in any case limited to the lower of the following two amounts:

a. the amount paid by Museum De Waag's insurer to Museum De Waag in respect of that individual claim; or

b. the compensation paid to Museum De Waag by a third party in respect of that individual claim.

7.4 In the event of damage due to death or bodily injury, Museum De Waag's total liability will in no case exceed the compensation scheme described under 7.3.

7.5 Liability of Museum De Waag for indirect damage, including consequential damage, lost profits or wages, missed savings, etc., is at all times excluded.

7.8 Museum De Waag provides an unguarded cloakroom. Use of the cloakroom is at your own risk. Museum De Waag is not liable for loss or theft of property.

8. Force majeure
8.1. Force majeure for Museum De Waag, which means that any shortcoming caused by it cannot be attributed to Museum De Waag, will be any foreseeable or unforeseeable circumstance which interferes with the execution of the agreement by Museum De Waag to such an extent that, temporarily or permanently, the execution of the agreement becomes impossible or difficult.

8.2. Such circumstances are also understood to mean circumstances at persons and/or services and/or institutions which Museum De Waag wishes to use in the execution of the visit agreement, as well as everything that applies to the aforementioned as force majeure or suspensive or resolutive condition, as well as attributable shortcomings of the aforementioned.

8.3 In case of calamities (related to corona) the museum is entitled:

a. adjust the regular opening hours to accommodate any full or partial evacuation of Museum De Waag building deemed necessary by Museum De Waag;

b. close the doors and then lead present visitors out one by one. Visitors may then be asked to cooperate in checking bags.

9. Found objects
9.1 Visitors should hand in found objects in Museum De Waag to a staff member.

9.2 Museum De Waag will take custody of found objects and, in the case of valuable objects, hand them over to the police in Deventer.

9.3 In case the alleged owner of a found object comes forward, he has the choice of collecting the goods himself or having them sent to him cash on delivery. In both cases the owner must be able to identify himself. If the museum has doubts about the status of the alleged owner, it is entitled to demand proof of ownership.

9.4 Museum De Waag reserves the right to destroy found objects that have not been collected after three months.

10. Complaints procedure
10.1 In case of complaints (or other questions), the visitor can make them known by sending an e-mail to info@deventerverhaal.nl.

11. Other conditions and applicable law
11.1 The applicability of these General Conditions for Visitors does not affect the possible applicability of other contractual conditions and/or regulations of Museum De Waag, as published from time to time on museumdewaag.nl.

11.2. These General Terms and Conditions for Visitors and the agreement between Visitor and Museum De Waag are governed by Dutch law.

The General Conditions of Visitors are published on this website, www.museumdewaag.nl.